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Show/Hide on device feature doesn't work

  • 7 July 2022
  • 1 reply
  • 93 views

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  • Problem Solver I
  • 3 replies

I am creating an email where I need a different image for desktop and mobile. I selected one image to only show on mobile and the other only show on desktop and it works in the preview. However, when I test send the email to my account both images are displayed on both style of devices.

How can I fix it?

Thank you.

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Best answer by stephen.trumble 7 July 2022, 15:59

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Userlevel 7
Badge +60

Hey @Libi 

Welcome to the Klaviyo Community! Thank you so much for reaching out for help with the display options in your email template, happy to help. 

There are a number of factors that can effect how the images are being shown in your email. Can you send a screenshot of the behavior settings for this image block in your template? This will let me see if there is anything conflicting with other settings. I’ll be on the lookout for your response!

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