Hi community!
I looked but couldn’t find a best practice guide showing how to combine SMS & Email for the initial message of a Welcome Series campaign.
For example, should there be a flow for SMS and a flow for Email, or should the SMS message be added to the existing Welcome email flow? If they are separate flows, will the customer receive the same unique one-time use coupon code in both delivery methods?
Thanks in advance!
-Bill
Best answer by retention
View original