Hey Team,
Our client faced an issue with the way Outlook renders their Social Media icons in emails. Basically, the problem is that the social media redirection links are showing up next to the icons and it looks like this:
Is there anything we/you can do to prevent this from happening?
Thanks in advance!
Jelena
Hi
Welcome to the Community! Hope we can work together to find a solution here for your Outlook/email problem.
I believe that can sometimes happen because the links within the Social Media element require the https:// to be added to the Link URL field for each Social Media link. I would recommend adding https:// before each link and see if that resolves the issue that has been reported.
From Outlook 2007 onwards, Microsoft stopped using Internet Explorer to render emails and instead opted to use Microsoft Word as its rendering engine. This creates a less than ideal environment for email marketers and developers who use HTML. Unfortunately, this is not an issue within Klaviyo, but across the Email Service Provider industry. We outline the issue in more detail in the following Help Center Article: My Email Looks Different When Viewed in Microsoft Outlook.
To give you an idea of how this presents itself as an issue for email marketers, we’ve copied and pasted an HTML web page into a Word document to show you how Word translates HTML. You can see that the result leaves much to be desired.
You are welcome to use email preview services like Litmus or Email on Acid to see what your emails would look like on different platforms, but ultimately emails viewed within Outlook will look different than they would in all other email clients.
Hope this helped!
Alex
Hey Alex,
I tried adding the https:// in front of the link and that helped!
Thank you very much for your help!
Jelena
Glad I could help Jelena! Have a good rest of your day :)
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