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Thumnail product disappeared

  • April 23, 2024
  • 2 replies
  • 25 views

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Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that.

 

Best answer by Taylor Tarpley

Hi there @TungKeslyKomen

 

Happy to help! 

 

Typically, when you see this, it means that the image link has broken. This cant typically happen whenever you do any thing to update the image.

 

This thread will walk you through helpful next steps to get this fixed as another user had a similar issue in the past too!

https://community.klaviyo.com/email-templates-and-coupons-32/problem-with-product-block-using-catalog-not-showing-images-on-some-products-1121

 

Hope this helps!

-Taylor 

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2 replies

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • April 25, 2024

Hi there @TungKeslyKomen

 

Happy to help! 

 

Typically, when you see this, it means that the image link has broken. This cant typically happen whenever you do any thing to update the image.

 

This thread will walk you through helpful next steps to get this fixed as another user had a similar issue in the past too!

https://community.klaviyo.com/email-templates-and-coupons-32/problem-with-product-block-using-catalog-not-showing-images-on-some-products-1121

 

Hope this helps!

-Taylor 


Spark Bridge Digital LLC
Partner - Gold
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Hey @TungKeslyKomen, is that a static feed added into your message? Or dynamic feed?

Typically that breaking can also happen if the item became unpublished or you cloned it in Shopify but the feed is still listening out for the old product.