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I made my email template on Canva, copy and pasted the unsubscribe tag from klaviyo to the footer of my template on canva.
Downloaded template as PNG then converted it to HTML. thereafter, went back to klaviyo to import the HTML file and got the error saying I haven’t included the unsubscribe tag.
please help thanks
Best answer by retention
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+29
Hi
Thank you for your post in the Community :)
In the HTML from Canva do you have the following: <a href ="{% unsubscribe_link %}" </a>
Here is a really helpful article on the Unsubscribe tag
https://help.klaviyo.com/hc/en-us/articles/115006054267
Hope this helps
Kylie
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Yes ive mentioned that I added the tag in my post. Still not working :/
+1
I made my email template on Canva, copy and pasted the unsubscribe tag from klaviyo to the footer of my template on canva.
Downloaded template as PNG then converted it to HTML. thereafter, went back to klaviyo to import the HTML file and got the error saying I haven’t included the unsubscribe tag.
please help thanks
+1
+1
+59
Hi
<a href="{% unsubscribe_link %}">Unsubscribe here.</a>
Also, you may have improperly closed HTML tags that might be causing Klaviyo to not recognize it properly. Make sure all your HTML that you created is clean and coded properly. You can search on Google for an HTML validation tool if you don’t have an HTML editor/IDE handy to help you check your HTML syntax.
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I dont think canva gives me the option to properly add html code which might be the issue
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