URL is HTML encoded in received email

  • 31 August 2022
  • 1 reply

Badge +1

Hi everyone, 


We are facing this issue and we haven’t received any response from Klaviyo support yet. We hope that we can find a solution here.

The URL we added to email is as in the attached picture


but the URL when we received is:



It looks like we have HTML encoded automatically.


We’d greatly appreciate if you have any solution for this.


Thanks and best regards,



Best answer by alex.hong 31 August 2022, 23:56

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1 reply

Userlevel 7
Badge +58

Hi there @sunnymar,

Welcome to the Community.

If you are using it as hyperlinked text, please ensure the you select Other within the Protocol dropdown within your text block editor.

Hope that helps,