URL is HTML encoded in received email

Question

Hi everyone,

We are facing this issue and we haven’t received any response from Klaviyo support yet. We hope that we can find a solution here.

The URL we added to email is as in the attached picture

but the URL when we received is:

/reset?reset=hRn4QKg5BfdsILpOULORlMjfZ7PuTf%2Fnxc1q3e7YYDfZngZVsL3Rd53neLcN1ue3wg7E7ObA+zw4I3LMN5Tfmg%3D%3D

It looks like we have HTML encoded automatically.

We’d greatly appreciate if you have any solution for this.

Thanks and best regards,

Page 1 / 1

Hi there @sunnymar,

Welcome to the Community.

If you are using it as hyperlinked text, please ensure the you select Other within the Protocol dropdown within your text block editor.

Hope that helps,

Alex

Reply

alex.hong · Accepted Answer

Hi there @sunnymar,Welcome to the Community.If you are using it as hyperlinked text, please ensure the you selectOtherwithin the Protocol dropdown within your text block editor.Hope that helps,Alex

Reply

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