What happens if someone loses their coupon code?

  • 23 November 2020
  • 0 replies

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If a customer loses an email that featured a discount code, you can view the coupon placeholder value and the unique coupon code sent by viewing the Coupons section of the customer's profile.


If you send the customer a personal email containing the same coupon placeholder variable, the same dynamic code populates in the message. If the coupon has expired, a new unique code of the same type is generated for the message.

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