Why aren't my dynamic variables showing in my preview?

Hi there @rocketcrolab, 

Welcome to the Community! Thanks for sharing your question with us, happy to help! 

I can see that we’re talking specifically about the ‘Added to Cart’ trigger flow and what I can assume is the Abandon Checkout flow. It appears you have both your ‘item.product.title’ and ‘event.name’ dynamic blocks in the same email? The prior should be only used in your Abandon Cart Flow while the second table should belong to your ‘Add to Cart’ metric-triggered flow.

In each metric-triggered flow, in order to pull the dynamic data from the trigger, you will need to check the event data and pull out the right variables given in each flow to ensure everything is working successfully and pulling the right variables. The screenshot of inside your dynamic table variable looks correct for the table above, your Abandon Cart’s dynamic table, however, I would recommend you do the investigation into your ‘Add to Cart’ emails event data to find the correct variables for that specific flow.

Additionally, it should be mentioned that the ‘Add to Cart metric’ works a little differently than the ‘Checkout Started’ metric as the Added to Cart metric only stores 1 product and it’s associated event data (Brand, Price etc.) per event. This means that there are no items to iterate over using a row collection and alias. The solution is to simply click on the event data in the preview and copy and paste those tags directly into your email (see example screenshots below). The thread below can give more insight into this.

Finally, to confirm, the events associated with the flow have been triggered already, correct? For instance, if your store is new and no one has taken the flow’s action i.e. ‘Added to Cart’ or ‘Checkout’ Started that could be another reason why a preview isn’t pulling dynamic data into the email even after all the variables are correct.

Please let us know if you’re still experiencing issues after implementing these changes!

Thanks for partipcating in the Community!

-Taylor