Why is my popup form not showing properly on my site?

  • 6 June 2021
  • 2 replies

Badge +2

Hello everyone,

I designed a discount pop up for my site visitors but it’s appearing differently than the one I designed in Klaviyo. Can anyone help?

Please find the attached snapshots for both designs. Then one that I made

Thanks in advance.


Best answer by julie.accardo 6 June 2021, 15:15

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2 replies

Userlevel 5
Badge +34

Hi @Pradhumn


I hope you are having a nice weekend! 


This formatting can happen when a website has CSS that impacts the style of a Klaviyo signup form. If you are familiar and comfortable with Google Chrome’s inspector tool, you identify the source CSS that is causing the issue and make the necessary adjustment to correct this. 


If you are not quite sure how to do this, I would recommend working with a front end web developer to help identify the CSS that is causing the formatting issues with this form. If you do not have a front end web developer, please feel free to explore our agency partner directory to get connected with one.




Badge +2

Thank you Julie for the help :) Much appreciated.