Why isn't the Product image showing up when I preview or send a test email?

Hi @EGaidaeva,

So I would recommend you try out the following steps and see if you’re able to find a solution after going through the progression.

1. (Seems like you’ve gone through this step) Double check to make sure that you’re able to replicate after giving it another try with a few different events.
2. Make sure the product block being used is the correct block for the flow i.e. the Abandoned Cart flow has the “started checkout” trigger if this is for an abandoned cart flow or the “viewed product” trigger is the trigger for the browse abandonment flow. A viewed product event contains one item while an abandoned cart can have multiple items so the block won’t be able to display if an incorrect flow was cloned and used. 
   One way to check this is to view the Table Block and checking whether it is set to “Static” (this should be for Browse Abandonment) or “Dynamic” (this should be for Abandoned Cart).
   It may also be worthwhile to create a new flow using the correct flow from the flow library and testing to see if it works properly without making any changes to it so it’s one of our default flows with no changes. If you find that this works, save the block and you can use it in the template you’re working with.
3. Check to make sure that the variables being used in the message matches the variable in the event data as well as double check that an image URL is also being passed in the event data.
4. Preview the message and right click on the empty image and click on “Copy Image Address” and paste it into a new tab in your browser. If you get an error message that should help in pointing you to what may be wrong.
   
   If none of the above steps work after you work your way through the progression, reach back out. If one of the steps does help you diagnose or fixes the issue, please let us know which step that was.