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Recharge and Klaviyo

  • 7 July 2021
  • 2 replies
  • 43 views

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Hi I am trying to integrate recharge with klaviyo using the public api key, however this seems to not be showing in my integrations tab within klaviyo. I have also tried via the recharge shopify app to authenticate with no luck - even though it says it’s connected.

Does anyone have any experience with this?

 

Thanks in advance

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Best answer by Dov 8 July 2021, 15:26

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Userlevel 6
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Hello @simon722,

Thanks for sharing your question with the Klaviyo Community.

First, are you receiving any errors during the integration process? If so, can you let us know what those errors are?

You were correct in that you should be following the steps from our integration doc for Recharge rather than installing Recharge through the Recharge Shopify app.

I would also try triggering an event in Recharge i.e. Started Subscription, to see if that assists with pulling the integration through to the integrations tab.

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Thanks for the reply

 

It looks like it needed a recharge test order to come through for the metrics to populate in Klaviyo. So that did the trick!

 

Thankyou

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