I am on a free account, testing out the Klaviyo platform, and I tried to set up a Zoho CRM integration on Friday. When I checked back in on it yesterday the status of the sync was still listed as “sync in progress”. I deleted that sync and tried again to sync yesterday but I am still running into the same issue. When I go in and click on the “update zoho settings” button I get a red notification that says “There was an unknown issue trying to connect”. I have 5 custom fields that I wanted to sync over to Klaviyo and I have confirmed that I have listed them out as they are labeled under the Zoho API. I don’t think list size is an issue because we only have a list of 102 leads in Zoho.
Does anyone know why this integration won’t sync? Is it perhaps because I am on a free account? Or because the Zoho account is on a free trial? Is there somewhere I have to go under Zoho to grant access to Klaviyo (I looked under developer tools and don’t see any prompts under my zoho account)?
Best answer by klaviyojadView original