Adding Custom metric - Product Shipped/Delivered

  • 28 March 2023
  • 1 reply

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We want to create a custom metric for our Shopify store that will either track when a product is shipped or delivered to the customer. How do we accomplish this?


Best answer by KatherineB 28 March 2023, 15:25

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Hi @dten11112, thanks for posting in the Klaviyo community!

There are a lot of third party apps that integrate with Klaviyo that allow you to set up flows with triggers about shipping. If you’re not using a third party app, then you can use the Shopify metric “Fulfilled Order” which means that the order has shipped.


Unless you are using a shipping integration, there isn’t a way to tell when the order has been delivered within Klaviyo from just the Shopify integration.


If you’re looking for more flexibility and communication options about shipping to your customers, you can check the Shopify app store 

Some popular apps that integrate with Shopify and Klaviyo:
After ship, ship station



Hope that helps!