Additional fields from Stripe metrics

Question

Hey Klaviyo Community!

I’m on Woo+Stripe, and I’ve decided to use Klaviyo for my transactional emails in addition to marketing. So far I’ve been able to set up my order confirmation, order shipped, and refund started emails, but I’m having trouble with my refund processed email.

I’m trying to use the Stripe Refunded Payment metric as my trigger, but only three fields are available in the metric: two value fields and an ID string. This isn’t enough information to form the email as none of the order information is present. I’d at least want to have the order number so I can include a link to the order page.

Before I go build a new pipeline to get this data into Klaviyo (Stripe → Segment → Snowflake → Klaviyo), has anyone else found a solution to do this?

Omar · Accepted Answer

Hi @keithvertrees,I'm just adding some information that I think is important to understand.While stripe does have all payment information it's not sending order information. If stripe is connected to woo I would expect Woo will also change the status of an order to refunded - in such a case I would suggest to use the data in Woo to process it.Hope this helpsOmar Lovert//Polaris Growth//Klaviyo Master Platinum PartnerWe helpwith e-commerce growth through CRO, Klaviyo and CVO

Brian Turcotte · Answer

Hi@keithvertrees!As of right now, those are the only fields available for sync through the Klaviyo/Stripe integration. That said, you may be able to create a custom metric that contains the desired fields using our developer guides:Custom metric tracking with JavaScriptSet up API-based transactional eventsBest,Brian

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