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Automatic Shopify Discount Codes not syncing to Klaviyo

  • 22 November 2023
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Hello!

We have an automatic discount set for our BFCM sale that applies to certain products in our catalog. 

When we try to create a segment in Klaviyo for all people who have Placed an order using that discount code, that automatic discount code isn’t appearing in the list to select, but all manual codes are. 

The order data in Shopify has the discount code, but it doesn’t seem to be passed to Klaviyo.

 

Has anyone else experienced this? Thank you! 

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Best answer by Brian Turcotte 24 November 2023, 18:15

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Hi @unbrelievable!
 

For this issue, I would recommend reaching out to Support as it can be highly account-specific:

 

Best,

Brian

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