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Cant connect embed to klaviyo account

  • 7 June 2023
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Best answer by Brian Turcotte 8 June 2023, 16:27

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Hi @Lectrosis!

 

As a first step, can you try clicking the highlighted link shown in the screenshot below (“view your Shopify App Embed setting”): 

 
?name=2023-03-23_17-13-56.png
 

Next, toggle off the App Embed and then toggle it back on. The following guide will walk you through how to setup this up: How to Enable Klaviyo App Embed in Shopify
 

If you are still seeing the same error after making those changes, then please follow the below steps: 
 
1. Completely REMOVE (not disable) the Shopify integration in Klaviyo: https://www.klaviyo.com/integration/shopify
?name=2023-03-23_17-11-51.png
 
2. Log out of Klaviyo
3. Log back into Klaviyo via an incognito window
4. Re-add Shopify from the All Integrations tab: https://www.klaviyo.com/integrations
5. Follow the steps in our documentation to integrate with Shopify as if doing so for the first time: Guide to Integrating with Shopify
 
You can test out the onsite tracking to ensure it is working after making these changes by following the steps here: How to Test Onsite Tracking
 

I hope this helps get you started, and thanks for using the Community!

- Brian

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