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Clients can't upload large images to klaviyo reviews

  • August 14, 2024
  • 3 replies
  • 71 views

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Hello, I recently integrated the klaviyo reviews app to our website and I love how it looks. However, in the review submission page clients can’t upload some images. I imagine it’s due to the size? I’ve tried uploading a 1,2 MB picture and it says it’s not valid. Then I tried with a 800kb size and it was accepted.

Is there a way to fix this? We are especially asking our clients to add photos to their reviews, and we haven’t received a single image yet. Most cellphones’ photo size is larger than 1MB these days. If they can’t upload a photo, chances are they’re not going to search for another one, they’re gonna close the window and not review at all.

Please help, we want to keep using klaviyo reviews!

 

 

Best answer by chloe.strange

Hi @Bjl.ward

I am sharing this feedback with the team and will circle back with you soon! 

~Chloe

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3 replies

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  • Contributor II
  • 3 replies
  • August 14, 2024

I am having this issue also and just did a post about it! Seems like something Klavio would have sorted out, if i knew this earlier I would have used another reviews platform, but im already set up with klavyio reviews!


chloe.strange
Community Manager
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  • Community Manager
  • 426 replies
  • Answer
  • September 10, 2024

Hi @Bjl.ward

I am sharing this feedback with the team and will circle back with you soon! 

~Chloe


hansen
Klaviyo Employee
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  • Klaviyo Employee
  • 10 replies
  • September 10, 2024

Hey @María José and @Bjl.ward ! I’m Hansen and I lead the Reviews product team. We just tested and had no issues uploading images above 10MB in both HEIF and JPEG. Can you try again? If the issue persists: 

Shoot me an email at hansen.liang@klaviyo.com and give me some info to help troubleshoot: 

  • If you already opened a support ticket with us, give me the ticket number(s) / whatever brand Klaviyo ID you have that sees this problem
  • Please attach the original image files you tested with and are seeing failures on. 

 

Talk soon.