Double opt in questions after issues with Gleam API

Question

I have been running a sweepstakes with Gleam, and had it integrated with my private API key to a list in Klaviyo.

Something broke a few days ago, and new profiles stopped getting sent the double opt in emails. So now I have a list of 400 or so people, and about 900 profiles. I am able to do an export via CSV from Gleam and can import.

I tested on various email addresses, various IP addresses, and I can’t get a double opt in to be sent. I did get around to setting up my email domain this morning.

Here are my questions:

What could be happening?
Where can I go and see the sending volume of double opt in emails?
If I want to manually send a double opt in email, do I just send that as a flow?

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Hi @BM EG!

I see you’ve opened a ticket with Support for this matter and they’ve responded, so I would recommend continuing to troubleshoot with them as they will be able to assist with account-level access.

Best,

Brian

Hi there, did you manage to solve this issue - I’m having lots of trouble integrating my Gleam competition and Klaviyo list using a private API key.

Reply

Brian Turcotte · Accepted Answer

Hi @BM EG!I see you’ve opened a ticket with Support for this matter and they’ve responded, so I would recommend continuing to troubleshoot with them as they will be able to assist with account-level access.Best,Brian

KS_KS · Answer

Hi there, did you manage to solve this issue - I’m having lots of trouble integrating my Gleam competition and Klaviyo list using a private API key.

Reply

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