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Double opt in questions after issues with Gleam API

  • 24 December 2023
  • 1 reply
  • 34 views

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I have been running a sweepstakes with Gleam, and had it integrated with my private API key to a list in Klaviyo.

 

Something broke a few days ago, and new profiles stopped getting sent the double opt in emails. So now I have a list of 400 or so people, and about 900 profiles.  I am able to do an export via CSV from Gleam and can import.

 

I tested on various email addresses, various IP addresses, and I can’t get a double opt in to be sent. I did get around to setting up my email domain this morning.

 

Here are my questions:

  1. What could be happening?
  2. Where can I go and see the sending volume of double opt in emails?
  3. If I want to manually send a double opt in email, do I just send that as a flow?
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Best answer by Brian Turcotte 26 December 2023, 18:31

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Hi @BM EG!

I see you’ve opened a ticket with Support for this matter and they’ve responded, so I would recommend continuing to troubleshoot with them as they will be able to assist with account-level access.

 

Best,

Brian

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