Hello!

We are experiencing an odd issue where a bunch of emails that have interacted with our support inbox are being pulled into Klaviyo. I’m starting to think having the support email being connected to Gorgias and Klaviyo was a bad idea.

Anyway, the issue is it was pulling in proxy emails from Amazon & Walmart, but also a bunch of others like support emails from services we use; like notifications@discord.com, @usps.com, etc.

We ended up sending a sunset flow to a bunch of emails that we shouldn’t have.

Has anyone encountered this before? How do we prevent this?

The only thing I can think of is to manually download a csv file and remove the good email address then reupload as a suppressed list?