Getting 5xx response...

Question

Hello, when I try to integrate Klaviyo Prestashop I get this

What can I do?

Also in website I see this error:

Failed to load resource: the server responded with a status of 422 () klaviyo.js:1

and when I refresh I get this:

GET https://static.klaviyo.com/onsite/js/klaviyo.js?company_id={public_key]?version=709499 net::ERR_ABORTED 422 rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
t.forEach @ rocket-loader.min.js:1
t.insertPreloadHints @ rocket-loader.min.js:1
x @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1

(With public_key I replaced my public key.)

alex.hong · Accepted Answer

Hello @Halfer,Welcome to the Community.Usually a 5XX error results from a server connection issue from the host to Klaviyo. However, I would recommend checking in and filing a Support ticketsince our team can check our backlogs under your account to get better info on what might be going on exactly.Thank you!Alex

Halfer · Answer

Hello, I’m getting error when I try to integrate Klaviyo and Prestashop

And I find these errors in my website console:

Failed to load resource: the server responded with a status of 422 () klaviyo.js:1

GET https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=omy_public_key]?version=709499 net::ERR_ABORTED 422 rocket-loader.min.js:1

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