Klaviyo is unable to connect to Magento Server for OAuth Handshake. Please ensure that both /oauth/token/request and /oauth/token/access are accessible.
Best answer by Sujal
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Userlevel 3
+9
Klaviyo can't connect to your Magento 2 store (OAuth handshake error). Here's how you can fix it:
- Check accessibility: Make sure these Magento 2 URLs are reachable:
/oauth/token/request&/oauth/token/access. Use tools like Postman or curl to test. - Review Klaviyo docs: Double-check the Klaviyo documentation you used for specific troubleshooting steps.
- Enable Bearer Tokens (Magento 2.4.6+): In Magento admin, go to Stores > Configuration > Services > OAuth > Consumer Settings. Set "Allow OAuth Access Tokens..." to Yes. Save changes.
- Look for firewall/security restrictions: Ensure nothing on your server is blocking Klaviyo's access to those URLs.
Let me know how it goes, looking forward to your reply!
How can i test this?
- Check accessibility: Make sure these Magento 2 URLs are reachable:
/oauth/token/request&/oauth/token/access. Use tools like Postman or curl to test.
Userlevel 3
+9
Using Postman:
- Open Postman: Launch the Postman application on your computer.
- Create a GET Request: Click the "GET" button to initiate a GET request.
- Enter the URL: In the URL bar, paste the first endpoint URL:
https://[your-magento-store.com]/oauth/token/request(replace "[your-magento-store.com]" with your actual Magento store URL). - Send the Request: Click the "Send" button.
Expected Response:
- If the endpoint is accessible, Postman should display a response code in the 200 range (e.g., 200 OK). This indicates a successful connection.
- The response body might contain additional information depending on your Magento configuration.
Repeat for Second URL:
- Repeat steps 2-4, replacing the URL with the second endpoint:
https://[your-magento-store.com]/oauth/token/access.
Getting this error while trying it on postman
base_url/oauth/token/access
oauth_problem=%22oauth_consumer_key%22+is+required.+Enter+and+try+again%2C+%22oauth_signature%22+is+required.+Enter+and+try+again%2C+%22oauth_signature_method%22+is+required.+Enter+and+try+again%2C+%22oauth_nonce%22+is+required.+Enter+and+try+again%2C+%22oauth_timestamp%22+is+required.+Enter+and+try+again
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