Helpdesks x Klaviyo SMS

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  • Problem Solver II
  • 8 replies

Which customer help desks currently integrate with Klaviyo SMS? Right now all I am aware of are Zendesk and Gorgias, and I need to explore the full functionality of those integrations further, but I’m wondering if there are any other reputable helpdesks out there that integrate effectively with Klaviyo SMS?


Best answer by retention 7 July 2022, 00:30

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Userlevel 7
Badge +57

Hi @JNorm, welcome to the community!

As of now, I think Klaviyo has only officially announced advanced two-way SMS integration with Zendesk and Gorgias as you mentioned.  For all other use cases, they have a built-in SMS Conversations tool in Klaviyo.  See here:

Not sure what’s on the roadmap for other helpdesk solutions, but I’m sure they will eventually come.

Userlevel 7
Badge +38

@JNorm which helpdesk do you currently use.  All of my stores are on Shopify and we recently switched to Gorgias from Re:amaze (didn’t integrate with Klaviyo SMS).  


Gorgias has been fantastic so far (about 4 months in).