How do I send customers a discount code after they leave a review?

Hi @Katherine Guo 

Good question!

I considered whether a single-use dynamic code would work with your flow as shown. However, you'll have the same issue: Klaviyo will always insert the same code for a customer when using the same dynamic code snippet in your email, even after they leave repeat reviews.

The solution below should work when placed after your Submitted review conditional split. You could probably use display logic to show/hide the different review codes in one email, but that gets a bit complicated. You can also replicate what I've done without conditional splits by using the filter option on each email.

You'll need to create as many static codes (R1-XYZ, R2-XYZ etc), and conditional splits/emails with those codes, as you think you'll need. Those codes will be unlimited but single-use per customer. My example discount codes are not nice looking, just placeholders!

Notes:

• Customers don't always redeem codes, so there is no point in giving them a new code if one is still unused. That's why the conditional splits check if an order has been placed over all time using a specific review discount code.
• If you don't want your review discount codes being shared, you can replace the static codes with dynamic codes. As with the static codes, you'll need to create a dynamic code for each of the emails. One use only, one use per customer. In this case, you’ll need to create those with a unique prefix (R1-, R2- etc) and filter on that prefix.
• You have smart send enabled on your thank you/discount code email. I suggest disabling that. I think a customer would prefer to receive that email even if they've received other emails within the smart-send window!

Hope that helps

Andy