Hi Klaviyo Community,

I’m currently working on integrating UberEats deep links into a Klaviyo pop-up for my Shopify store. The goal is for customers to click the pop-up link and open the UberEats app (if installed), directly to my store.

The link successfully opens the UberEats app, but it takes users to the homepage of UberEats instead of my store.

Here’s what I’ve done:

• I’ve created the deep link to open the UberEats app (e.g., ubereats://order/store/my-store-link).
• I’ve set up a fallback link that opens in the browser (e.g., https://www.order.store/store/my-store-link).

My question is: How can I add a fallback mechanism that ensures users who don’t have the UberEats app installed will be directed to the web version of my store? Ideally, I want it to open the UberEats app first and, if that fails, fall back to the browser link after a brief delay.

Would appreciate any guidance or examples on how to achieve this in Klaviyo!

Thanks in advance for your help!