How to enter variables of a third app via API?

Question

Hello,I request your help because I don’t have huge experience in API and integrations. My store is Shopify.Despite of I was reading some articles I am a bit lost. I am using an app which is integrated with Klaviyo. the API is connected and I am able to create flows because the trigger works, so I can select the event without any problem.But the problem is when I create the email template. When the event occurs, the flow must send an email. Within the email I need to add some variables, for example the First Name or Product Image. My app says the variable should be ${first_name} or ${product_image}.How do I enter these variables within the email? Klaviyo just show its own variables. Are the Klaviyo variables the same for my app? If so, How Klaviyo knows what is the product for displaying the image?Thank you very much in advance.Miguel

MANSIR2094 · Accepted Answer

Hi Mrosique,You’re on the right track! To add variables like ${first_name} or ${product_image} in Klaviyo emails, you’ll need to use Klaviyo's variable format, such as {{ event.first_name }} or {{ event.product_image }}, depending on how your app sends the data. Check the "Flows" section in Klaviyo, preview the event data, and identify the exact variable names being passed. Replace your app’s variables with the corresponding Klaviyo format in your email template. Once added, test the flow to ensure everything displays correctly. If you need further assistance, Don’t hesitate to reach out—I wouldbe happy to guide you!

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