I have two signup forms on my site. One is a Klaviyo pop up sign up form, and one is a Shopify sign up form in the footer. When a customer subscribes via the Shopify signup form, I see a profile created in Klaviyo, but I do not see them sync to the Klaviyo newsletter, as I have it set up:
I want all customers who sign up via Shopify to automatically sync to the Klaviyo newsletter. There are a few other blog posts about this, but none of the solutions have worked for me:
- I have double opt in enabled for Klaviyo and double opt in disabled for Shopify
- I am using the Debut theme, which is a Shopify free theme, not a third party app theme
- The problem isn’t that the integration isn’t working. It is working, but the customers coming from the Shopify sign up form are not being added to the newsletter list (only to profiles)
- I am not migrating anything over from Mailchimp, as that has been the problem for some people
I’ve looked through so many posts about how to fix this and nothing seems to work! Do I need to integrate some code into my Shopify theme? When I go to the Newsletter list and go to sign up forms, I only see the Klaviyo Pop up sign up form.
I am thinking I need to install the code snippet to my Shopify Debut theme, but I am unsure where to paste that in.
I know one solution could be to just integrate a Klaviyo sign up form into the footer instead of the Shopify sign up form, but I am nervous that if a new customer goes to check out and opts in for emails, that they won’t be added to the newsletter list. Any help would be MUCH appreciated!
Best answer by David ToView original