Hello,
We’ve recently installed the BIS snippet for our page and seems to be working although on the help centre doc for installation guidance, it refers to the “include_on_tags” line under Trigger Visibility which does not seem to do anything for us.
We’ve double checked the tags as they are case sensitive although it’s still not working, then when the “include_on_tags” line is added to our snippet, the BIS button doesn’t work at all.
Thank you.
Best answer by Brian Turcotte
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Hi
May I ask which Shopify theme you’re using? The BIS functionality is currently only supported for the free Shopify themes, so if you’re using any custom/paid theme, the behavior is subject to change.
Best,
Brian
Thanks Brian - we are using Prestige Theme which is a not a free one.
We’ve since rectified the issue and it seems to be working, appreciate your response.
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