Integrate survey into the “after purchase” page in Shopify

Question

I would like to integrate a survey into the "after purchase" page in Shopify.

I have already created this survey as a sign-up form and added this script under --> Settings --> Checkout --> "After purchase" page under Additional scripts. Unfortunately, nothing is displayed to me during the test purchase.

The goal is to assign tags to customers based on this survey. Example: The customer buys a birthday present and 360 days later the customer receives an email (target: repeat buyer).

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Best answer by Ashley I. 31 January 2024, 03:18

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Ashley I. · Accepted Answer

Hi @OpalStore.de!Because Shopify’s checkout is self-hosted (i.e. not hosted or modified per brand) I am aware of quite a few limitations on what can and can’t be customized on the checkout screen.This survey might be something worth including in a post-purchase transactional email like an order confirmation or shipping email.Or, there areShopify-approved apps that enables this feature directly on the site, like Fairing’s post-purchase survey for Shopify.And Fairing is also seamlessly integrates with Klaviyo, so you can benefit from getting that survey data carried over to your Profiles in Klaviyo as well :)Hope this helps!-- Ashley Ismailovski

chelsgrove · Answer

Hi@OpalStore.de! I would also post this question into the Shopify Community as it might not necessarily be a Klaviyo issue. In terms of reaching out to repeat buyers, you could always create a segment for this, using their emails from checkout, based on what item they ordered and a timeframe.I am wondering if someone didn’t sign up for email marketing at checkout, what would make them do it after they purchased? I think the segment way might be the easiest and make the most sense.Let me know if you have any follow up questions!

Integrate survey into the “after purchase” page in Shopify

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