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Integration with Recharge V2

  • 1 April 2022
  • 1 reply
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Hi everyone, i have a quick question. I’m having problem with integration recharge V2 with Klaviyo. 

Unfortunately, the V1 that was installed and working properly has been removed. 
The main issues is that the integration on Recharge say it is connected, but on klaviyo, it says go to the recharge admin to finish the integration. And all the metrics are no longer showing any data received (Started subscription, cancelled subscription etc).

Screenshot for Recharge
Klaviyo screenshot

Kindly advise on what could be done. Attached are the screenshot for your reference. Thanks

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Best answer by David To 5 April 2022, 16:02

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Userlevel 7
Badge +60

Hello @tundek79,

Welcome to the Klaviyo Community!

The Klaviyo v2 Integration for Recharge is actually all built and handle by ReCharge themselves. To learn more about the V2 integration, how to enable it, or how to migrate from V1 to V2, check out ReCharge's Klaviyo V2 resource.

Since this integration is built and handle by ReCharge, if you need further support, you’ll want to contact ReCharge support directly at apps@rechargeapps.com.

Have a great day!

David

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