Hi @Inspired 4 U!
 

When you say your signup forms are not being triggered, what do you mean by that exactly? Are the appearing on the site, but nothing happens when someone submits the form? Or are they not appearing at all?

- Brian

There are not appearing at all.

Hi @Inspired 4 U!

May I ask if you can confirm that you added the Klaviyo onsite tracking per the Help Center article here?

• https://help.klaviyo.com/hc/en-us/articles/115005083107#h_01HGGQEZZZHMXNC1XXDDP9JVHS

This is what enables Klaviyo forms to load on your site.

- Brian

Yes, I have added the onsite tracking per the help article you provided. I didn’t realize you had responded back but through my own troubleshooting I have the form loading and working now.  I have even tested to but sure that they are tracking as they should be.  However, I did noticed that my metric don’t seem to be tracking as they should.  This is what brought me back here to see your response.  How do I force Klaviyo to record the metrics from my site?

I have already followed the following articles

Getting started with Shift4Shop

https://help.klaviyo.com/hc/en-us/articles/115005083107

Getting started with Klaviyo onsite tracking

https://help.klaviyo.com/hc/en-us/articles/115005076767

How to update Klaviyo after switching ecommerce platforms

https://help.klaviyo.com/hc/en-us/articles/360003124151

as you can see there are some sales

Hello everyone.  Thank you all for your help I was able to figure out the problem. According to this Klaviyo help article https://help.klaviyo.com/hc/en-us/articles/7000906101019 

• Shift4Shop
  Order must have a status of 2 or 4 to trigger a Placed Order event

Around June, I created a custom status so my orders did not have a status of  2 or 4.  Now that I have moved all of my past orders to the 4 status the flow is working now.