Hi @Onlysilver 

If you’ve ensured that the webservice key, automatically generated by Klaviyo’s module, already has the proper permissions then this could indicate you need to add a rewrite rule to your server’s .htaccess file. If your server runs PHP via CGI or FPM (you can check with your hosting provider) you’ll likely need to add the following two lines so that Klaviyo’s authentication headers get passed along to PrestaShop.

The lines to add to your server’s .htaccess file are:

RewriteCond %{HTTP:Authorization} ^(.*)
RewriteRule . - wE=HTTP_AUTHORIZATION:%1]

Let us know if this doesn’t resolve the issue for you.

Best,

Scott

Hello

Thank you very much it has worked correctly

not working for us 

Hey @Dpm,

It looks like you wrote in about this in another post. My colleague @david.to provided a response on troubleshooting steps that you can follow in that other thread. If you haven’t had a chance to check it out, here’s his update for you:

Thanks very much for being a member of Klaviyo’s Community Forum!

Best,

Julie

Hy @Scott,

Thank you! Solved my problem.

Pues yo he copiado y pegado las dos líneas de código al final del archivo .htaccess pero el problema continua.

Uso Prestashop 1.7.7.3

Hi @Rago,

Gracias por compartir.

Recomiendo revisar la respuesta de mi colega aquí: https://community.klaviyo.com/integrations-39/prestashop-could-not-authenticate-please-ensure-your-webservice-key-is-permissioned-for-klaviyo-resource-1888 si aún no lo ha hecho.

Si eso no resuelve el problema, comuníquese con nuestro equipo de soporte para obtener más ayuda.