Hello @Room Beauty  There seems to be some issues with permissions.

Check this article and make sure you have correct permissions
https://help.klaviyo.com/hc/en-us/articles/26909356614299

I have the exact same issue. I have full control for every possible asset (ad account, page, etc.) on Meta. I’ve followed Klaviyo guides step-by-step, read through the article here https://help.klaviyo.com/hc/en-us/articles/26909356614299, removed the integration and re-connected about 10 times now, tried with different browsers, cleared cache, but I still keep getting the message “Unable to create audience.  Check your Facebook Ads permissions and re-authenticate”.

Unfortunately, Klaviyo troubleshooting guide is not helpful.

What else should I try?

Thanks. 

I’m getting this issue as well. I’m not able to create new connections even though I have full access to absolutely everything, and Klaviyo continues to tell me to re-check my authentication

Hi all! 

Another possible cause for that message could occur because you have not yet accepted the terms of service in Meta for custom audiences.

 If that is the case, I would recommend going to the following link: https://business.facebook.com/ads/manage/customaudiences/tos/?act={id}

Replace the "{id}" placeholder with your Facebook account ID.  Once you've accepted the terms, please try connecting the integration again and attempt to create your custom audience once again.  You should be able to do so with no errors at that point.

Let us know if that worked! 

-Taylor 

@Taylor Tarpley this worked!!

also, this info should be accessible elsewhere, and made easier - took me a week to suss this out. 

thanks tho, worked a treat :)

R