We’re having an issue with our Welcome flow. Even though we have filters and conditional splits to avoid sending Welcome Email #1 with a discount to customers, it’s still sending. So what is happening is customers who placed an order (and checkmark to subscribe to emails), get an email with a discount and are then manually asking for a refund of the amount. It’s been a headache!
It seems to be because Klaviyo and Shopify are not syncing in time. In this case, what can we do? Place a delay? But then it would affect others who signed up via footer or pop-up, who want the email with the discount to place the order.
Best answer by OmarView original