Klaviyo integration with Typeform not working properly

Question

Hi,We have successfully set up an integration in Klaviyo with Typeform but are having a problem.Not all the fields are being captured in Klaviyo. Specifically, it seems that all the custom variables set up in Typeform are not showing up in Klaviyo. In total we have about 35 fields, of which we need about 18 fields in Klaviyo. About 10 of the 18 fields are calculated/logic based fields i.e. custom variables in Typeform that we are hoping to appropriately segment customers in Klaviyo (e.g. which State/Province they are in, which service are they eligible to purchase, what they showed interest in, etc.). It would not be possible to segment them properly in Klaviyo without these complex calculated fields. Appreciate any help or insights on how to accomplish this? Is there some sort of limitation on custom variables being passed? If there is limit on total number of data fields passed, we could try trim to stay within that limit too. ThanksUmer

KatherineB · Accepted Answer

Hi @uadil7,@Brett_Gatsbyis right in his response above that Klaviyo only receives custom variables form integrations after the variable has been passed into Klaviyo.If you want to help this process along, you can create or go to a test profile in Klaviyo and add the custom properties into that profile yourself. Then all those properties will be available for you to segment or to organize however you choose.Let us know if this helps,Katherine

Brett_Gatsby · Answer

Hey @uadil7can you confirm you’ve filled out the form such that all the custom variables have been submitted? I would need to learn more about your specific implementation of the integration but in general Klaviyo only receives custom variables from integrations after that variable has been passed over to Klaviyo at least one time.

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