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Klaviyo makes you overpay on technical issues

  • 25 October 2023
  • 1 reply
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I was very surprised: Klaviyo billed me 3 times for the same period. When I contacted support, they mentioned that due to auto upgrades and downgrades within minutes, there is a technical mechanism that invoices the user multiple times. So I asked for a refund as it was clearly a technical error. However, there seems to be no leeway to fix this error. Klaviyo never reimbursed the overcharge. This is very frustrating for me and I don't understand this "customer service" at all ... very disappointed, Klaviyo!

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Best answer by Taylor Tarpley 25 October 2023, 22:43

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Hi there @knifebusiness

 

Sorry to hear you’re experiencing some billing issues! 

 

I can see that you are still in contact with our support team and they are investigating it further with you as it seems your account was started and stopped multiple times in the past three months. I would encourage continued communication there to discover a solution!

 

Thank you for participating in the Community! 

-Taylor 

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