Klaviyo Reviews

@smileyrox  - that is a good question, I hadn’t thought about that! I can think of 2 options:

Option 1 - When you import the CSV, include the product name, sku, etc. of their most recent purchase, and insert that into the product review email. These fields would need to be custom properties for those customers, I think. I’m not 100% sure of the format/syntax needed, but if you create a custom property named: SKU, then to insert it into an email it might look like this:

{{ person|lookup:'SKU' }}

I’ve found this article on template tags and syntax very helpful in the past.

Option 2 - Remove the product, and just ask for a review of the store, like you mentioned. You can still clone your B2C flow, but customize the email that is sent.

Hope this helps!