Klaviyo Reviews are here!

Hello

I have just started to install the new reviews feature. Unfortunately I have already hit a roadblock as I cannot add a block or section to my default product page as per the instructions. I have a Shopify 2.0 theme. There is no option to do this, can anyone help with this as I would love to get it working! Or where can I access help to install, and not the website instructions as this is getting me nowhere!

Thanks!

Hi, I am having major issues with the review integration an this is making me strongly consider moving to another platform ( and very possibly all email activity as well to keep everything in one place). My issues are as follows:

1. Even though customers with email addresses and names associated have active profiles in our system, the “author” names that are automatically generated are not consistent or correct. some is part of their email, some have a lowercase letter for their last name initial
    
2. when in the carousel format, how is it possible to see the entire text in the review? Ideally, it should be a pop up to the one full text with media of just that review, but we aren’t getting that or anything else. Its only acting like a link to the product. 
    
3. There is no option to have the product listed in the carousel format. Possible to add?
    
4. lack of support!!!!!!! We even went to an “office hours” session and all they could merely do was suggest we contact support. However, because we are a very small business just launching, and passed 60 days after creating (Not actually using!!!) the account there is zero support available outside of community forms….. the 60 days of support should be, at minimum, from the time activity starts in the account since many people get their systems up long before they are ready to get going.  (the entire lack of support is asinine - don't you WANT people to be successful who are small businesses and have yet to upgrade their account but would very possibly in the near future??? Otherwise this is a clear reason to drop and switch to a different platform) The lack of support has resulted in a very unprofessional roll out of our communications (and reviews!) and we have had to “figure everything out” on our own.

Does Reviews only work with Shopify?