Solved

Klaviyo/Shopify Integration: suppressed contacts

  • 8 August 2023
  • 1 reply
  • 43 views

Badge +3

Hi! I need your help to solve a problem:
I've integrated Klaviyo and Shopify and all the contacts have automatically been imported in Klaviyo.

I don't need all of the contacts that I have in Shopify to be in Klaviyo but I want only specific profiles (with a Shopify tag). Since I want to set this automatically and I need that from now on all of the contacts with a specific tag to be imported, I can't import them manually. 

I'm thinking of suppress the contacts that I don't need once they are in in Klaviyo and to it periodically. I've read that Klaviyo's pricing tiers doesn't count the suppressed contacts, so this shouldn't be a problem! 

My doubt is: if I suppress a contact in Klaviyo what happen to the same contact in Shopify? 

Thanks for your support! 

icon

Best answer by chelsgrove 8 August 2023, 20:30

View original

1 reply

Userlevel 5
Badge +18

@Roberta you should be good with the profile in Shopify if you suppress in Klaviyo! You could also set up a segment to help you identify those you want to suppress quicker (if you haven’t done so already).

Reply