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Klaviyo Support chat technical issues

  • 8 November 2022
  • 1 reply
  • 53 views

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Hi,

Your chat is having major techincal issues. Like right now, we have pushed “Get in Touch with Support” and the loading dots are just blinking for minutes without anything happens.

When we reload the page and start over we get “Please keep this chat open until an agent joins and ensure that your device's sound is not muted. You will receive a sound notification once a Product Expert is available to chat with you. You will receive a copy of the chat transcript by email as soon as the chat ends.”. 

We wait like 5-10 minutes and nothing happens. And when we write something in the chat it says the same time as when we started the chat even that we have waited like 10 minutes. 

Just fix this please it’s not the first time it happens. And yes, we have tried it on 6 computers at the office, removed the cache/cookies and such. We have even chated with another service during the time.
And yes, we are rrying to reach you during Weekdays 9 am to 5 pm EDT.

Best,
Sebastian

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Best answer by David To 8 November 2022, 18:25

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Userlevel 7
Badge +60

Hello @Sebbe888,

Welcome to the Klaviyo Community! 

This issue impacting our Chat Support stemmed from an outage at one of our upstream providers.

We’ve recently heard news from our provider that a fix was implemented and that the issue should be resolved. If the issue persist, you may need to refresh your browser to re-establish the connection. 

I would also suggest subscribing to our status page to be informed of any issues impacting Klaviyo’s performance. You can also read up and subscribe for more details on this recent Chat Support incident here

Thanks for being a part of the Klaviyo Community!

David

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