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Magento 2 integration issue - store is connected but data is not syncing

  • 30 November 2022
  • 1 reply
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Hi,

I am experiencing issues with integration. My developer has followed the installation guide for Magento 2 but my data is still not syncing (in the metrics tab) even though it says that my store is ‘connected’ when I am at the homepage.

What does ‘store connected’ really mean and could someone please point out what I should be looking at to ensure the integration is a successful one? Appreciate it, thank you!

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Best answer by alex.hong 1 December 2022, 06:37

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Hi there @cailingsoh ,

Welcome to the Community.

This could be because your integration is having issues with the historic/periodic sync.

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I would recommend contacting our Support team so they can get into your account.

 

Thanks,

Alex

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