Magento 2 started checkout trigger not syncing with Klaviyo

Question

Hi, We’re having issues and have found that Magento 2 started checkout trigger is not syncing with Klaviyo. See below information:

Klaviyo don't seem to be calling our API
We replicated their API call and had no issues
First arose around 1st April. 7th April it started syncing again. 11th April the sync stops.
Other Magento 2 triggers seem to be syncing every hour as normal.

We’re not sure if this is a widespread issue and/or steps we can take to solve asap.

Thanks,

stephen.trumble · Accepted Answer

Hey @sarahc4uWelcome to the Klaviyo Community. We are so happy you found us to get some help!I was able to see that Klaviyo Support has reached out to help solve this challenge. I hope they were able to fully solve your started checkout challenge! Thank you for coming to the Klaviyo Community!

Hooman · Answer

We are experiencing the same issue, This metric Started checkout is usually not syncing unless a customer is logged in to Magento when starting checkout. Most of our customers are GUEST, so we need help to fix this.

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