Hi everyone,
Like the title said, the “Viewed product” metrics has never been triggered since i installed Klaviyo in a magento 2 website.
As you can see, the metrics is managed by API but not the Magento 2 “native integration” which handle other metrics
My integration look ok, so do the onsite tracking
What am i missing ?
Thx for help
Hey there
API vs. Native Integration: While your integration seems okay, double-confirm it's set up for the Klaviyo Magento 2 plugin (native integration) and not solely relying on the API. The native integration typically handles product view tracking.
Plugin Version: Ensure you're using the latest version of the Klaviyo Magento 2 plugin. Outdated versions might have bugs affecting functionalities.
Data Sync: Verify that data synchronization between Klaviyo and Magento 2 is functioning properly. Sometimes, delays can cause a temporary lag in metric updates.
Testing: Try viewing a product yourself and see if the "Viewed Product" metric reflects the activity in Klaviyo after a short wait (around 30 minutes for sync).
If none of these solutions work, for further troubleshooting on Klaviyo's product view tracking within Magento 2, this Klaviyo Help Center article offers a comprehensive guide: Klaviyo Article
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.