I chatted with the support, they told it’s magento sending the products’ system urls to Klavyio, they can’t control…

But reality is magento uses the url rewirted seo optimized links, the support person told all magento user experience this issue , is that ture?

Does anybody has the same issue?

when select some products and insert into the email template, the link is :
 http://www.example.com/catalog/category/id/6
instead of :

http://www.example.com/ergonomic-keyboard.html
The chat support suggest to manually modify the url.

Have you ever encounted this issue?

Thanks