Magento2 Order Numbers Are wrong in Klaviyo Email

Question

HiWe’ve integrated Magento2 with Klaviyo successfully.  The issue we have now, is when we enabled “order confirmation” email flow in Klaviyo, it’s working but it’s showing the wrong Magento order #.  How can we fix this issue?​​​​​​	What are all of the available parameters for us to use in this use case to show more order information in the email if we wanted to?	Can we present the tax, total and other $ related information better Thank you all in advanced. Mike H.7Rock Marketing

julie.accardo · Accepted Answer

Hi@MikeH,Have you had a chance to review our help center article onhow to use event variables to personalize flows? This article explains how to pull data from an event into an email template. It may be that the event property in the default order confirmation email may not be the sameproperty that you are passing to Klaviyo.Also, I would recommend familiarizing yourself with the sync frequencyof event data fromMagento 2 to Klaviyo.Best,Julie

MikeH · Answer

Hi Julie,I figured out the wrong order # issue, thank you. I’ll check the link for sync frequency as well.

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