Hello!
Hoping for some help with Octane AI, or maybe just general rules of thumb for third party providers.
I integrated with Octane AI using a private key and set up a Quiz.
Everything seems to be flowing correctly, I am getting the email and quiz answers populated in my Newsletter list, but…. my testers have not received the opt in email.
I am assuming this is because they entered the email in Octane AI, and there is nothing that triggers the send in Klaviyo?
Does this mean these users won’t receive email flows I have set up for Newsletter?
Is there some way to force the double opt in email to send?
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/a6da9e88-e673-4669-87b8-1146e7a09b3a.png)
Best answer by cassy.lee
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