I have recently integrated Klaviyo to Shopify, but not all products are showing up in the catalog. I’ve tried resyncing and refreshing, but they still don’t show up.
Any ideas what to do?
Thanks!
I have recently integrated Klaviyo to Shopify, but not all products are showing up in the catalog. I’ve tried resyncing and refreshing, but they still don’t show up.
Any ideas what to do?
Thanks!
Best answer by Taylor Tarpley
Hi
Welcome to the Community, we are so glad to have you here!
Typically, initiating a catalog refresh of your products solves the issue of products not appearing in Klaviyo. However, these refreshes can take multiple hours to accomplish. A potential issue could also be that Klaviyo can't see any stock for these products. Are you currently tracking stock within Shopify directly, or somewhere else? Or are you "pre-selling" these products (e.g. selling with negative inventory)? If so, there's a back-end setting that will need to be added mark those products as "available" even without inventory showing in Shopify.
Additionally, these Community posts might help gain further insight into the matter
Let us know what you find!
-Taylor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.