Phantom Reviews?

As a follow-on note for the reviews without comment, there are two types of actions a user can do:

• Ratings - these are simply someone click 1 to 5 stars but did not leave a written review.  These ratings are factored in the “star ratings” calculations.
• Reviews - these are the written portion of the review which also requires a rating.  

I’m not sure if you can only show the ratings of people who lefts a Review (and ignore the ratings).  But we just figured out that ourselves that ratings and reviews are actually separate items in Klaviyo’s review platform.

I’m also dealing with this issue. I recently found a 1-star rating on one of our products, but nothing was showing up in our dashboard as a recent review. I believe it was from our automated review request emails which gathered ratings (why are reviews and ratings different…??), but even then when I dug into the customer who rated the item, it’s showing they left a 3-star rating. Even though this doesn’t match the 1-star I see on the item (the only rating showing up), either way I’m unhappy with anything less than 5 stars and this was a repeat, loyal customer so I reached out to her to see if there was anything wrong with the order and what we could do differently. She replied that the items were gorgeous and they were very happy with them and that she would write a review tomorrow, so I’m wondering if this was perhaps a mis-click from the email that she didn’t even realise she made. I don’t see any way to remove ratings, and as we’re a growing brand we don’t get a ton of reviews so this brand new item is unfortunately sitting at an incorrect 1-star review that severely impacts future customers decisions!

I’ve had to remove the widget from all the product pages as I didn’t find a way to remove this rating, and I’m still not sure where it came from.

I recently switched from our other reviews app to have all our email flows in one place, but between having ratings and reviews separate, not having email flows for ratings integrate easily with the reviews tab (I figured this would be 100% seamless and it’s not), and not having the ability to remove or correct a mistaken rating, I’m quite disappointed so far.