Question

Placed Order event is time-stamped & recorded with different times and customers get abandoned cart flow even though they have placed order


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The metric Placed Order is time stamped the time when a customer is doing a purchase, but it takes longer to record this and send back to Klaviyo. Around 4-12 hours. See screenshots.

 

In the abandoned cart flow, I have set a time delay of 1 hour after starting the checkout. Because the Placed Order has a delay of more then 1 hour to record in Klaviyo, customers get an Abandoned Cart flow. I don’t want this to happen. 

 

How can I fasten the process so that the metric is being recorded immediately in Klaviyo? Backend is Shopware 6.

 


4 replies

Userlevel 7
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Hi @nynketomorrowmen11!

May I ask which e-commerce platform you’re integrated with?

 

- Brian

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Hi @nynketomorrowmen11!

May I ask which e-commerce platform you’re integrated with?

 

- Brian


Backend is Shopware 6

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Yes, backend is Shopware 6! 

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Can you help me @Brian Turcotte ?

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