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Placed Order event is time-stamped & recorded with different times and customers get abandoned cart flow even though they have placed order


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The metric Placed Order is time stamped the time when a customer is doing a purchase, but it takes longer to record this and send back to Klaviyo. Around 4-12 hours. See screenshots.

 

In the abandoned cart flow, I have set a time delay of 1 hour after starting the checkout. Because the Placed Order has a delay of more then 1 hour to record in Klaviyo, customers get an Abandoned Cart flow. I don’t want this to happen. 

 

How can I fasten the process so that the metric is being recorded immediately in Klaviyo? Backend is Shopware 6.

 

Best answer by Brian Turcotte

Hi @nynketomorrowmen11!

My apologies for the delay! I have created a Support ticket on your behalf, as this is issue is specific to your account, and they will be able to assist with higher account-level access.

 

Best,

Brian

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7 replies

Brian Turcotte
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Hi @nynketomorrowmen11!

May I ask which e-commerce platform you’re integrated with?

 

- Brian


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  • Problem Solver III
  • 16 replies
  • May 11, 2024
Brian Turcotte wrote:

Hi @nynketomorrowmen11!

May I ask which e-commerce platform you’re integrated with?

 

- Brian


Backend is Shopware 6


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Yes, backend is Shopware 6! 


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Can you help me @Brian Turcotte ?


Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • June 14, 2024

Hi @nynketomorrowmen11!

My apologies for the delay! I have created a Support ticket on your behalf, as this is issue is specific to your account, and they will be able to assist with higher account-level access.

 

Best,

Brian


  • Contributor I
  • 1 reply
  • January 7, 2025

Hi ​@nynketomorrowmen11 - did you solve the issue you were having with the placed order event delays by any chance? Our account has been seeing the same issue and no luck resolving it as of yet!


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Hi @hollypbh.Yes, the problem is solved and the problem was in the webshop Shopware. An plugin update was done by the developers which updated the timestamp, so there was no more waiting time.