Hi @mediadirector!

I’ll check on this internally and update the thread ASAP!
 

- Brian

Hi @Brian Turcotte! I wanted to check in on this. Has your team been able to provide any insight into how to resolve this?

Hi @mediadirector!

My apologies for the delay here - May I ask if this is a custom Viewed Product event that you created/edited yourself, or is this the native Viewed Product event that is included in one of the pre-built e-commerce integrations (w/ Shopify, WooCommerce, etc.)?

- Brian

@Brian Turcotte thank you for getting back to me! This is a custom Viewed Product event that we set up a couple of years ago. At that time, we used a ecommerce platform that didn’t have an integration. We’ve since switched over to WooCommerce, but the ‘Viewed Product’ event isn’t pulled in with the WooCommerce/Klaviyo integration. I can send a screenshot of the HTML code that we used to set up the code:

The price used to pull in correctly, but I don’t know exactly when that changed.

Hi @mediadirector!

Here’s our developer documentation on how the Viewed Product snippet should look:

• Viewed Product custom tracking snippet

It looks like your missing the price tag line:

Best,
Brian